Title Year Number Subject
 
 
 
Table of ContentsContent
Preamble   -             CONSUMER PROTECTION ACT, 2019
Chapter I  -             PRELIMINARY
Section 1  -             Short title, extent, commencement and application
Section 2  -             Definitions
Chapter II  -             CONSUMER PROTECTION COUNCILS
Section 3  -             Central Consumer Protection Council
Section 4  -             Procedure for meetings of Central Council
Section 5  -             Objects of Central Council
Section 6  -             State Consumer Protection Councils
Section 7  -             Objects of State Council
Section 8  -             District Consumer Protection Council
Section 9  -             Objects of District Council
Chapter III  -             CENTRAL CONSUMER PROTECTION AUTHORITY
Section 10  -             Establishment of Central Consumer Protection Authority
Section 14  -             Procedure of Central Authority
Section 15  -             Investigation Wing
Section 16  -             Power of District Collector
Section 17  -             Complaints to authorities
Section 18  -             Powers and functions of Central Authority
Section 20  -             Power of Central Authority to recall goods, etc
Section 22  -             Search and seizure
Section 24  -             Appeal
Section 25  -             Grants by Central Government
Section 26  -             Accounts and audit
Section 27  -             Furnishing of annual reports, etc
Chapter IV  -             CONSUMER DISPUTES REDRESSAL COMMISSION
Section 28  -             Establishment of District Consumer Disputes Redressal Commission
Section 31  -             Transitional provision
Section 32  -             Vacancy in office of member of District Commission
Section 33  -             Officers and other employees of District Commission
Section 34  -             Jurisdiction of District Commission
Section 35  -             Manner in which complaint shall be made
Section 36  -             Proceedings before District Commission
Section 37  -             Reference to mediation
Section 38  -             Procedure on admission of complaint
Section 39  -             Findings of District Commission
Section 40  -             Review by District Commission in certain cases
Section 41  -             Appeal against order of District Commission
Section 42  -             Establishment of State Consumer Disputes Redressal Commission
Section 45  -             Transitional provision
Section 46  -             Officers and employees of State Commission
Section 47  -             Jurisdiction of State Commission
Section 48  -             Transfer of cases
Section 49  -             Procedure applicable to State Commission
Section 50  -             Review by State Commission in certain cases
Section 51  -             Appeal to National Commission
Section 52  -             Hearing of appeal
Section 53  -             Establishment of National Consumer Disputes Redressal Commission
Section 54  -             Composition of National Commission
Section 56  -             Transitional provision
Section 57  -             Other officers and employees of National Commission
Section 58  -             Jurisdiction of National Commission
Section 59  -             Procedure applicable to National Commission
Section 60  -             Review by National Commission in certain cases
Section 61  -             Power to set aside ex parte orders
Section 62  -             Transfer of cases
Section 63  -             Vacancy in office of President of National Commission
Section 64  -             Vacancies or defects in appointment not to invalidate orders
Section 65  -             Service of notice, etc
Section 66  -             Experts to assist National Commission or State Commission
Section 67  -             Appeal against order of National Commission
Section 68  -             Finality of orders
Section 69  -             Limitation period
Section 70  -             Administrative control
Section 72  -             Penalty for non-compliance of order
Section 73  -             Appeal against order passed under section 72
Chapter V  -             MEDIATION
Section 74  -             Establishment of consumer mediation cell
Section 75  -             Empanelment of mediators
Section 76  -             Nomination of mediators from panel
Section 77  -             Duty of mediator to disclose certain facts
Section 78  -             Replacement of mediator in certain cases
Section 79  -             Procedure for mediation
Section 80  -             Settlement through mediation
Section 81  -             Recording settlement and passing of order
Chapter VI  -             PRODUCT LIABILITY
Section 82  -             Application of Chapter
Section 83  -             Product liability action
Section 84  -             Liability of product manufacturer
Section 85  -             Liability of product service provider
Section 86  -             Liability of product sellers
Section 87  -             Exceptions to product liability action
Chapter VII  -             OFFENCES AND PENALTIES
Section 88  -             Penalty for non-compliance of direction of Central Authority
Section 89  -             Punishment for false or misleading advertisement
Section 92  -             Cognizance of offence by court
Section 93  -             Vexatious search
Chapter VIII  -             MISCELLANEOUS
Section 96  -             Compounding of offences
Section 97  -             Manner of crediting penalty
Section 98  -             Protection of action taken in good faith
Section 99  -             Power to give directions by Central Government
Section 100  -             Act not in derogation of any other law
Section 101  -             Power of Central Government to make rules
Section 102  -             Power of State Government to make rules
Section 103  -             Power of National Commission to make regulations
Section 104  -             Power of Central Authority to make regulations
Section 105  -             Rules and regulations to be laid before each House of Parliament
Section 106  -             Power to remove difficulties
Section 107  -             Repeal and savings
Statement of Objects and Reasons   -             CONSUMER PROTECTION ACT, 2019
 
 
 
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